Careers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.
Two to three years management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory control portal and daily selling strategies.
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
Current and valid driver’s license.
Over-night travel as necessary.
Professional behavior and appearance.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in interviewing, hiring, and training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Reviews and approves direct report’s time and attendance records.
• Appraises job performance, and recognizes associates as appropriate.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
• Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Become involved in community and/or government affairs.
• Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
• Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
• Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
• Assists with sales and marketing efforts as directed
• Ensures all required food audits are completed per system standards.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Performs functions of the General Manager in their absence.
• Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES:

• All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Six months to one year hotel or management experience preferred.
• Or equivalent combination of education and experience.

 

Knowledge, Skills, and Abilities:

• Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-paced, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit/loss implications.
• Possess working knowledge of P&L statement.
• Assist GM with room inventory management, and daily selling strategies.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

 

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Current and valid driver’s license.
• Over-night travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

 

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
• Respond to emergency situations on short notice.
• Position requires being on call 24/7.
• Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
• Responsible for safety and security of flammable and other maintenance items.
• Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
• Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains working spaces in safe and clean condition.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for upkeep of sports court, pool, and equipment.
• Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
• Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, painting, plumbing, etc.)
• With GM / AGM, implement and manage hotel key control.
• Ensuring all projects, including, but not limited to, routine maintenance, repairs, replacement and renovation projects, are completed on time and according to specifications
• Working closely with other departments to ensure coordination of activities
•  Supervising Facility Attendant including assisting with hiring, training, evaluations, development and disciplining.
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
• Ensuring compliance with OSHA, Fire & Safety Laws.
• Informing the General Manager and hotel department heads on a regular basis regarding the specific and overall condition of the building structure, related systems and equipment offering prudent, cost effective proposals for maintain these systems.
• Conducting walk-throughs and visually assessing the safe and efficient maintenance and operation of the physical structure of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
• Minor painting projects, and exterior projects.
• With GM, identify skills needed for different projects and train technical people at    property.
• Perform, administer and document preventative maintenance schedule.  Maintain proper records utilizing the computer system.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Assists other departments with moving furniture and unloading and storing supplies.
• Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform maintenance requests.
• Setup and keep updated all maintenance-related documentation logs for QA Audit.
• Practice and comply with safety standards at all times.  Know all hotel emergency   procedures.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• Facility Attendant   

QUALIFICATION REQUIREMENTS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:

• High School diploma or GED preferred.
• Two years technical maintenance training or experience preferred.
• Experience in managing budgets and capital expenditures preferred.
• Supervisory experience preferred.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. 
• Knowledge, Skills and Abilities:
• Possess working knowledge of building systems to include but not limited to; HVAC, electrical, mechanical, plumbing, painting, carpentry, drywall and Pool systems.
• Demonstrate excellent supervisory and interpersonal skills.
• Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.
• Possess excellent time management skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times. 
• Skill in operation of listed tools and equipment.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.  

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.
• On-call status
• Willingness and ability to respond to emergency situations on short notice.
• Have a valid U.S. Drivers License
• Have zero DWI/DUI incidents on driving record for the past five years.
• Have zero “major infractions” on driving record for the past three years.
• Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident. 

EQUIPMENT OPERATED:

• Computer, fax, & copy machine
• Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
• Ozone Machine
• Weed-eater
• Lawn mower
• Power wash equipment
• Hand tools
• Pool equipment
• Dollies  

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. 

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• Requires lifting and/or moving up to 10 pounds and frequently lifting and/or moving up to 50+ pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
• Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
• Occasional exposure to extreme temperatures and weather conditions. 

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online  Employment Application for position listed here at IMMhotels.com

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.
 
SUMMARY:

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:
Hotel Management, General Business or Marketing degree preferred.
Two to three years management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory control portal and daily selling strategies.
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:
Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
Current and valid driver’s license.
Over-night travel as necessary.
Professional behavior and appearance.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:
Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

SUMMARY:

Responsible for reviewing and auditing invoices for reasonableness, entering and processing invoices pertaining to assigned projects and invoices that are monitored by outside sources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Project Invoicing Responsibilities
Review and process assigned Renovation project invoices for payment in a timely and accurate manner.
Enter Vendor Federal ID’s correctly and obtain W-9 on all vendors.
Scan invoices; enter invoices in Accounting Software and Project Management Software.
Assure all invoices are entered in correct accounting period.
Enter description with time frame of service.
Maintain checklist of normal monthly bills.
Balance and enter expense reports.
Process and mail invoice checks ensuring proper remittance address.
Send Invoices to Check Writer for payment.
Provide excellent customer service with vendors regarding questions and payment of invoices.
Assist other associates as the workload dictates.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:
None

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:
High School diploma or equivalent required. Some accounting/bookkeeping classes desired.
One to two years Accounts Payable experience required.

Required knowledge, skills and abilities include, but are not limited to:
Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, etc.
Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with other company associates and management including property General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Basic understanding of how duties impact company financials.

SPECIAL REQUIREMENTS:
Prompt and regular attendance
Work overtime as required.
Professional attitude and appearance.
Participate in all mandatory job training and meetings.
Adhere to company policies and procedures and the Employee Handbook.

EQUIPMENT OPERATED:
General office equipment
Computer
Fax machine
Copy machine
Postage machine

PHYSICAL DEMAND AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

SUMMARY:  
Responsible for the overall operation of the Front Desk, which includes room rental, reservation management, associate staffing, training, recordkeeping, report preparation, and guest relations to provide the best possible quality service.  Acts as property manager on duty when assigned.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for assigned areas.
Assists in interviewing, hiring, orientation, and training new front desk associates and newly promoted associates.
Plans, schedules, assigns, directs, and reviews associate’s work.
Reviews and approves direct report’s time and attendance records.
Assists General Manager with appraising job performance; recognizes and rewards associates as appropriate.
Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
Schedule and assure correct staffing levels to meet demands of guests and associates.
Fulfills Manager on Duty shifts

Works with counterparts within hotels and at other hotels to coordinate efforts to maximize hotel profitability. 
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
Supervise associates, coordinate and participate in all front desk activities and responsibilities.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Coordinates with other department managers concerning equipment and supplies needed. 
 
Answers guest’s questions on charges; attempt to resolve problems to guest satisfaction.
Coordinates with departments concerned on discrepancies in room status.
Register guests, assign rooms, & issue room keys.
Make courtesy call to guests to assure their complete satisfaction with their room, etc.
Schedule and make Wake-up calls.
Receive and transmit messages.
Keep records of occupied rooms and guests’ accounts.
Make and confirm reservations.
Present statements and collect payments from departing guests.
Receives, records, investigates, and acts on guest complaints as well as compliments and commendations.
Initiates compliments or misconduct notices and follows-up with GM and/or AGM.
Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
Implement, monitor and carryout brand-specific guest loyalty program.
Clean and maintain organized work area.  Stock all printers and restock any guest supplies needed at front desk.
Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Post grocery-shopping tickets.
Coordinate meeting room schedule and functions; booking and quoting dates; coordinating with other departments; food and beverage setups including coordinating the room facility, setups and breakdown.  
Posting charges and expenses to the folio for the meeting room for guests.
Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
Verify bucket-check against computer information.
Count drawers, make deposit drop verified by witness, and run initials.
Close and balance shift.
Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
Perform daily shift checklist.
Document all maintenance related requests in the InterMountain-approved web-based tracking system.
May perform housekeeping and minor maintenance duties as needed or requested by management.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Maintain proper administration of key control. 
Willingness and ability to train new associates.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:
Direct supervision over Front Desk Clerk, Night Auditor, and other positions, as directed by the General Manager. 

QUALIFICATION REQUIREMENTS:  
To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
 
Education and/or Experience:
High School diploma or GED required.
One year related experience and/or training preferred.
Supervisory experience and/or training preferred. 
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. 
Ability to communicate effectively verbally and in writing and excellent telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Good knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good management and supervisory skills.
Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times.   
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:
Prompt and regular attendance.
Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Ability to successfully complete brand standard training including brand service training.
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Immediately report any suspicious activities by guests or others.
On-call status required. 

EQUIPMENT OPERATED:
Computer, fax and copy machine
Multi-line telephone console
Commercial coffee machine
Ozone machines
Vacuum cleaner; Shopvac
Fire Alarm Panel 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
 
 
While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.  
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds.  
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate. 

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
• Respond to emergency situations on short notice.
• Position requires being on call 24/7.
• Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
• Responsible for safety and security of flammable and other maintenance items.
• Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
• Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains working spaces in safe and clean condition.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for upkeep of sports court, pool, and equipment.
• Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
• Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, painting, plumbing, etc.)
• With GM / AGM, implement and manage hotel key control.
• Ensuring all projects, including, but not limited to, routine maintenance, repairs, replacement and renovation projects, are completed on time and according to specifications
• Working closely with other departments to ensure coordination of activities
• Supervising Facility Attendant including assisting with hiring, training, evaluations, development and disciplining.
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
• Ensuring compliance with OSHA, Fire & Safety Laws.
• Informing the General Manager and hotel department heads on a regular basis regarding the specific and overall condition of the building structure, related systems and equipment offering prudent, cost effective proposals for maintain these systems.
• Conducting walk-throughs and visually assessing the safe and efficient maintenance and operation of the physical structure of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
• Minor painting projects, and exterior projects.
• With GM, identify skills needed for different projects and train technical people at property.
• Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Assists other departments with moving furniture and unloading and storing supplies.
• Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform maintenance requests.
• Setup and keep updated all maintenance-related documentation logs for QA Audit.
• Drive a company or personal vehicle to procure supplies, deliver small equipment, or run general hotel-related errands. Additionally be available to drive the hotel passenger shuttle to transport guests if/when needed.
• Practice and comply with safety standards at all times. Know all hotel emergency procedures.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:
• Facility Attendant

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
• High School diploma or GED preferred.
• Two years technical maintenance training or experience preferred.
• Experience in managing budgets and capital expenditures preferred.
• Supervisory experience preferred.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Knowledge, Skills and Abilities:
• Possess working knowledge of building systems to include but not limited to; HVAC, electrical, mechanical, plumbing, painting, carpentry, drywall and Pool systems.
• Demonstrate excellent supervisory and interpersonal skills.
• Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.
• Possess excellent time management skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times.
• Skill in operation of listed tools and equipment.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.
• On-call status
• Willingness and ability to respond to emergency situations on short notice.
• Have a valid U.S. Drivers License
• Have zero DWI/DUI incidents on driving record for the past five years.
• Have zero “major infractions” on driving record for the past three years.
• Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident.

EQUIPMENT OPERATED:
• Computer, fax, & copy machine
• Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
• Ozone Machine
• Weed-eater
• Lawn mower
• Power wash equipment
• Hand tools
• Pool equipment
• Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• Requires lifting and/or moving up to 10 pounds and frequently lifting and/or moving up to 50+ pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
• Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
• Occasional exposure to extreme temperatures and weather conditions.

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Communicate with Manager regarding status of groups.
Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Assist team with training, supplies and support in order to consistently provide Brand quality service.
Register guests, assign rooms, & issue room keys.
Make courtesy call to guests to assure their complete satisfaction with their room, etc.
Schedule and make Wake-up Calls.
Receive and transmit messages.
Keep records of occupied rooms and guests’ accounts.
Make and confirm reservations.
Present statements to and collect payments from departing guests.
Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
Implement, monitor and carryout guest honors program.
Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Post grocery-shopping tickets.
Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
Posting charges and expenses to the folio for the meeting room for guests.
Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
Verify bucket-check against computer information.
Count drawers, make deposit drop verified by witness, and run initials.
Close and balance shift.
Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
May perform housekeeping and minor maintenance duties as needed or requested by management.
Use empowerment to exceed associate expectations and resolve conflicts.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and excellent telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times. 
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Immediately report any suspicious activities by guests or others.
Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Multi-line telephone console
Commercial coffee machine
Ozone machines
Vacuum cleaner; shop vac
Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Interaction/socialization with guests.
Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
Set up buffet.
Cook on BBQ grill.
Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
Operate beer dispenser, brews coffee, tea, etc.
Operates cooking equipment.
Orders supplies, puts up stock, and keeps records.
Maintains Brand Standards and Health Department requirements.
Responsible for setting up and replenishing all food items.
Greets and serves guests as demand is needed.
May be required to run Micros (register) collecting money and balancing.
May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
Use empowerment to exceed associate/guest expectations and resolve conflicts.
Proper administration of key control.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Education and/or Experience:

High School diploma or GED preferred.
No prior experience is required, but is preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally.
Ability to work in a fast-pace, high-energy and demanding work environment.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times. 
Ability to solve basic equipment problems and/or who to contact for resolution.
Skilled in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance
The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Food handling certification or as required by local health department.
May be required to attend and successfully complete Beverage Education training.
Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Micros (POS)
Oven and stove
Dishwasher
Griddle
Electric chaffing dishes
Commercial coffee machine
Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 50 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.