Careers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in interviewing, hiring, and training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Reviews and approves direct report’s time and attendance records.
• Appraises job performance and recognizes associates as appropriate.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
• Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Become involved in community and/or government affairs.
• Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
• Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
• Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
• Assists with sales and marketing efforts as directed
• Ensures all required food audits are completed per system standards.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Performs functions of the General Manager in their absence.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Six months to one year hotel or management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-paced, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit/loss implications.
• Possess working knowledge of P&L statement.
• Assist GM with room inventory management, and daily selling strategies.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Current and valid driver’s license.
• Over-night travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
• Respond to emergency situations on short notice.
• Position requires being on call 24/7.
• Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
• Responsible for safety and security of flammable and other maintenance items.
• Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
• Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains working spaces in safe and clean condition.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for upkeep of sports court, pool, and equipment.
• Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
• Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, painting, plumbing, etc.)
• With GM / AGM, implement and manage hotel key control.
• Ensuring all projects, including, but not limited to, routine maintenance, repairs, replacement and renovation projects, are completed on time and according to specifications
• Working closely with other departments to ensure coordination of activities
• Supervising Facility Attendant including assisting with hiring, training, evaluations, development and disciplining.
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
• Ensuring compliance with OSHA, Fire & Safety Laws.
• Informing the General Manager and hotel department heads on a regular basis regarding the specific and overall condition of the building structure, related systems and equipment offering prudent, cost effective proposals for maintain these systems.
• Conducting walk-throughs and visually assessing the safe and efficient maintenance and operation of the physical structure of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
• Minor painting projects, and exterior projects.
• With GM, identify skills needed for different projects and train technical people at property.
• Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Assists other departments with moving furniture and unloading and storing supplies.
• Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform maintenance requests.
• Setup and keep updated all maintenance-related documentation logs for QA Audit.
• Drive a company or personal vehicle to procure supplies, deliver small equipment, or run general hotel-related errands. Additionally be available to drive the hotel passenger shuttle to transport guests if/when needed.
• Practice and comply with safety standards at all times. Know all hotel emergency procedures.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:
• Facility Attendant

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
• High School diploma or GED preferred.
• Two years technical maintenance training or experience preferred.
• Experience in managing budgets and capital expenditures preferred.
• Supervisory experience preferred.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Knowledge, Skills and Abilities:
• Possess working knowledge of building systems to include but not limited to; HVAC, electrical, mechanical, plumbing, painting, carpentry, drywall and Pool systems.
• Demonstrate excellent supervisory and interpersonal skills.
• Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.
• Possess excellent time management skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times.
• Skill in operation of listed tools and equipment.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.
• On-call status
• Willingness and ability to respond to emergency situations on short notice.
• Have a valid U.S. Drivers License
• Have zero DWI/DUI incidents on driving record for the past five years.
• Have zero “major infractions” on driving record for the past three years.
• Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident.

EQUIPMENT OPERATED:
• Computer, fax, & copy machine
• Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
• Ozone Machine
• Weed-eater
• Lawn mower
• Power wash equipment
• Hand tools
• Pool equipment
• Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• Requires lifting and/or moving up to 10 pounds and frequently lifting and/or moving up to 50+ pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
• Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
• Occasional exposure to extreme temperatures and weather conditions.

Department: Administration
Reports to: Senior Regional Director of Sales & Marketing; Regional Director of Sales & Marketing; Area Manager of Sales & Marketing; Property General Manager
Direct Reports: Property-level Sales Manager; Property-level Sales Coordinator

SUMMARY:

A minimum two years hotel sales experience is required. The ideal candidate must possess business travel experience within a national brand, a positive attitude, strong prospecting skills, strong networking skills, ability to work with National Sales and effectively communicate in both written and verbal forms to team, customer and IMM corporate. The ability to understand the STR report, marketing plans and budgets, create a team environment and effectively position hotel within the comp set to lead in all areas of the STR. The Director of Sales is a team player that epitomizes professionalism and communicates effectively with all hotel departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
Operate the sales department within established sales expense budget.
Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
Initiate and follow-up on leads.
Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
Achieve and grow yearly topline revenues.
Achieve and grow local account and global account partnerships.
Seek out new business.
Shift market share business from comp set hotels.
Create accurate contracts.
Communicate needs directly to hotel operations team to ensure guest satisfaction.
Develop market mix of business and recognize top producers
Grow and develop group business
Conduct weekly sales meetings according to InterMountain Management standards.
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Coordinate and prepare annual marketing plan.
Assist the General Manager with the preparation of the annual hotel budget.
Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

Hotel experience/prefer hotel sales experience
Proactive personality and work style.
Self-starter and strong team member.
Leadership skills.
Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
Excellent oral and written communication skills.
Excellent organization skills.
Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assists in interviewing, hiring, and training new associates and newly promoted associates.
Plans, schedules, assigns, directs, and reviews associate’s work.
Reviews and approves direct report’s time and attendance records.
Appraises job performance, and recognizes associates as appropriate.
Conducts or assists in conducting staff meetings.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
Fulfills Manager on Duty shifts.
Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
Performs quality assurance (QA) requirements for areas of responsibility.
Thoroughly understands and implements the Brand service culture.
Ensures orientation for new team members is thorough and completed in a timely manner.
Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
Assists the GM in developing the hotel budget and capital expenditure plans.
Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
Ensures a viable key control program is in place.
Remains highly visible and be readily available and approachable for all guests.
Extends professionalism and courtesy to guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Become involved in community and/or government affairs.
Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
Encourages staff to solve guest and associate related concerns.
Develops cross-training opportunities.
Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
Assists with sales and marketing efforts as directed
Ensures all required food audits are completed per system standards.
Performs all shift checklist responsibilities.
Supports team members to ensure their entire workload is completed daily.
Assists General Manager with daily guestroom inspections.
Performs functions of the General Manager in their absence.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions in absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.
Six months to one year hotel or management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Understanding of revenue generation and profit / loss implications.
Possess working knowledge of P&L statement.
Assist GM with room inventory management, and daily selling strategies.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Will be required to work nights, weekends and holidays.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Current and valid driver’s license.
Over-night travel as necessary.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Responsibilities:
Project Follow-Up:

• Enhanced diligence in tracking and following up on projects throughout their lifecycle.
• Maintain regular communication with project stakeholders, including clients, team members, and contractors.
• Provide timely updates on project progress and ensure adherence to established timelines.
• Proactively identify and address any potential delays or challenges in project execution.

Detailed Drawing Production:

• Contribute to the creation of detailed drawings for interior design projects.
• Pay meticulous attention to design elements, dimensions, and specifications to ensure accurate representation.
• Collaborate with senior designers to translate conceptual ideas into detailed and comprehensive drawings.
• Utilize design software to produce high-quality drawings that meet project requirements.

Drawing Accuracy and Completion:

• Ensure that drawings meet a higher standard of accuracy and completeness.
• Take necessary steps to eliminate errors and inconsistencies in drawings.
• Work towards finalizing drawings within specified deadlines for internal and client reviews.
• Collaborate with the team to address feedback and make necessary revisions to enhance drawing quality.

Additional Requirements:

• Works well as part of a collaborative team, coordinating with owners, architects, general contractors, procurement, and in-house project managers.
• Operates within timely schedules to meet deadlines.
• Makes selections based on brand and owner preferences, designing solutions that best fit the project and region, including furniture, materials, décor, and finishes.
• Works within budget constraints.
• Prepares and participates in client presentations.
• Constructs interior design drawing sets, including plans, elevations, and 3D renderings.
• Conducts space planning and takeoffs.
• Assembles specification books for each project to send to owners and general contractors.
• Assists in maintaining the sample library.
• Gathers quotes through communication with vendors.
• Possesses a good eye for color and textures.
• Stays updated on industry trends.
• Assists in day-to-day office task.

Qualifications:

• Bachelor’s degree in Interior Design or a related field from an accredited University.
• Proficiency in Revit, AuotCAD Architecture, Adobe Illustrator, Adobe Photoshop, Adobe InDesign required; Proficiency in Lumion or other 3D modeling/rendering software preferred but not required
• Strong attention to detail with the ability to produce accurate and comprehensive drawings.
• Effective communication skills for maintaining regular project updates and collaborating with team members.
• Proactive approach to assist with project management, with a focus on meeting timelines and addressing potential challenges.
• Enthusiasm for learning and implementing design best practices under the guidance of senior designers.

Responsibilities:
Project Follow-Up:

• Lead enhanced diligence in tracking and following up on projects throughout their lifecycle.
• Maintain regular communication with project stakeholders, including clients, team members, and contractors.
• Provide timely updates on project progress and ensure adherence to established timelines.
• Proactively identify and address any potential delays or challenges in project execution.

Detailed Drawing Production:

• Lead the creation of detailed drawings for interior design projects.
• Pay meticulous attention to design elements, dimensions, and specifications to ensure accurate representation.
• Collaborate with senior designers to translate conceptual ideas into detailed and comprehensive drawings.
• Utilize design software to produce high-quality drawings that meet project requirements.

Drawing Accuracy and Completion:

• Ensure that drawings meet a higher standard of accuracy and completeness.
• Take necessary steps to eliminate errors and inconsistencies in drawings.
• Work towards finalizing drawings within specified deadlines for internal and client reviews.
• Collaborate with the team to address feedback and make necessary revisions to enhance drawing quality.

Additional Requirements:

• Lead collaborative efforts with owners, architects, general contractors, procurement, and in-house Interior Design and project managers.
• Operate within timely schedules to meet deadlines.
• Make selections based on brand and owner preferences, designing solutions that best fit the project and region, including furniture, materials, décor, and finishes.
• Operate within budget constraints.
• Prepare and lead client presentations.
• Construct interior design drawing sets, including plans, elevations, and 3D renderings.
• Lead space planning and takeoffs.
• Assemble specification books for each project to send to owners and general contractors.
• Lead in maintaining the sample library.
• Gather quotes through communication with vendors.
• Possess a keen eye for color and textures.
• Stay updated on industry trends.
• Lead in day-to-day office tasks.

Qualifications:

• Bachelor’s degree in Interior Design or a related field from an accredited University.
• Proficiency in Revit, AuotCAD Architecture, Adobe Illustrator, Adobe Photoshop, Adobe InDesign required; Proficiency in Lumion or other 3D modeling/rendering software preferred but not required
• Strong attention to detail with the ability to produce accurate and comprehensive drawings.
• Effective communication skills for maintaining regular project updates and collaborating with team members.
• Proactive approach to assist with project management, with a focus on meeting timelines and addressing potential challenges.
• Enthusiasm for learning and implementing design best practices under the guidance of Interior Design Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Operate the sales department within established sales expense budget.
• Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
• Initiate and follow-up on leads.
• Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
• Achieve and grow yearly topline revenues.
• Achieve and grow local account and global account partnerships.
• Seek out new business.
• Shift market share business from comp set hotels.
• Create accurate contracts.
• Communicate needs directly to hotel operations team to ensure guest satisfaction.
• Develop market mix of business and recognize top producers
• Grow and develop group business
• Conduct weekly sales meetings according to InterMountain Management standards.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Coordinate and prepare annual marketing plan.
• Assist the General Manager with the preparation of the annual hotel budget.
• Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

• Hotel experience/prefer hotel sales experience
• Proactive personality and work style.
• Self-starter and strong team member.
• Leadership skills.
• Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
• Excellent oral and written communication skills.
• Excellent organization skills.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None
​

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Rotate linen changing in accordance with extended stay schedule.
Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
Maintain kitchen suite in accordance with extended stay standards.
Check shower curtain for mildew, scum, and clean accordingly.
Properly replace linen and guest amenities as needed.
Clean and stock Suite Attendant carts and maintain in a presentable manner.
Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
Properly label lost and found articles and turn them in.
Report maintenance problems in guest rooms immediately.
Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
Maintain security for guests and property by keeping room doors locked at all times.
Work in laundry area as necessary.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
No previous required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times. 
Skilled in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Vacuum cleaner
Room Attendant/Suite Attendant cart
Laundry chute
Ozone Machine
Rollaway bed; sofa bed; baby crib
Dish washer
Oven
Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Interaction/socialization with guests.
Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
Set up buffet.
Cook on BBQ grill.
Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
Operate beer dispenser, brews coffee, tea, etc.
Operates cooking equipment.
Orders supplies, puts up stock, and keeps records.
Maintains Brand Standards and Health Department requirements.
Responsible for setting up and replenishing all food items.
Greets and serves guests as demand is needed.
May be required to run Micros (register) collecting money and balancing.
May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
Use empowerment to exceed associate/guest expectations and resolve conflicts.
Proper administration of key control.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Education and/or Experience:

High School diploma or GED preferred.
No prior experience is required, but is preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally.
Ability to work in a fast-pace, high-energy and demanding work environment.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times. 
Ability to solve basic equipment problems and/or who to contact for resolution.
Skilled in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance
The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Food handling certification or as required by local health department.
May be required to attend and successfully complete Beverage Education training.
Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Micros (POS)
Oven and stove
Dishwasher
Griddle
Electric chaffing dishes
Commercial coffee machine
Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 50 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.