Careers

Department: IT
Reports to: IT Manager
Direct Reports: None

SUMMARY:

Responsible for ordering, setting-up, and maintaining company computers, e-mail, network, servers, and provides technical assistance and training to system users. Provide outstanding IT Support, including handholding, to our home office and hotel users for their daily technology needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare desktop and laptop computers for properties nationwide.
• Administer Office 365/Exchange Server, including account creation, e-mail policies, Office 365 groups, and troubleshooting end-user issuers.
• Manage Azure Active Directory user accounts and user access to company resources on Intranet site (SharePoint Online).
• Remotely interface with property staff using tools like LogMeIn and/or third-party technicians to provide technical assistance and problem resolution.
• Provide telephone tech support for various end-user technical issues and remote assistance.
• Previous PCI Compliance or network security training will be considered a plus.
• Ability to troubleshoot minor modem/router/firewall, IP, DNS, and DHCP issues
• Provide technical assistance and computer training to groups of associates or one-on-one to system users.
• Be comfortable in a Cloud based, cloud first environment.  Previous cloud migrations a plus.  Able to apply cloud technologies to hotel networks and systems.
• User setup and maintenance on various cloud-based portals
• Assist other associates as the workload dictates and perform other duties as required. 

Required knowledge, skills and abilities include, but are not limited to:

• Open-minded with a can-do attitude
• Ability to learn complex technical issues and the patience to follow-through until resolution
• Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
• Good interpersonal skills. 
• Ability to work in a courteous, tactful, and patient manner with other company associates and management including property owners and General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasking skills; ability to prioritize and coordinate details.
• Thorough knowledge of computer technology and skilled in maintaining company computers, network, and servers.
• Ability to design and update websites and Intranet sites.
• Ability to troubleshoot, provide technical assistance and problem resolution.
• Knowledge of computer repair helpful.
• Basic understanding of how job duties impact company financials and property owners. 

Education and/or Experience:

• Pursuing Bachelor’s Degree in Computer Science or Information Technology related field preferred; Technology related Associates Degree will also be considered
• Familiar with Office 365, Azure Active Directory, Microsoft Active Directory and/or Exchange Online environments.
• Familiar with SharePoint Online Administration
• Interest in Network and Security Administration, Cyber Security Certifications preferred
• Interest in PCI Compliance

SELECTION GUIDELINES:

Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: IT
Reports to: IT Manager
Direct Reports: None

SUMMARY
The IT Specialist is a hands-on, operations-focused role supporting technology across InterMountain Management’s hotel portfolio. This position combines hardware deployment, property-level support, and cloud administration, with a strong emphasis on practical troubleshooting and responsiveness.
This role works directly with hotel teams to resolve technical issues, deploy and maintain equipment, and ensure systems are secure and operating effectively. Candidates should be comfortable supporting a multi-site environment, balancing remote support with periodic travel for hotel openings, upgrades, and on-site troubleshooting.
We are seeking individuals with strong technical aptitude and problem-solving ability who can grow into broader network, infrastructure, and security responsibilities over time.

Essential Duties and Responsibilities

• Prepare, image, and deploy desktop and laptop computers for properties nationwide
• Administer Office 365/Exchange Online, including account creation, email policies, groups, and end-user troubleshooting
• Manage Azure Active Directory (Entra ID) user accounts and access to company resources (SharePoint Online)
• Remotely interface with property staff using tools such as LogMeIn and/or third-party technicians to provide technical assistance and issue resolution
• Provide telephone and remote support for end-user technical issues across multiple locations
• Troubleshoot endpoint devices including desktops, laptops, printers, scanners, and peripherals
• Assist with hardware lifecycle management including equipment setup, shipping, repair, reuse, and decommissioning
• Support basic network troubleshooting (modem/router/firewall, IP, DNS, DHCP)
• Assist with new property openings, renovations, and on-site IT support as required
• Provide technical training and support to associates, both one-on-one and in group settings
• Operate effectively in a cloud-first environment and assist with cloud-based systems and migrations
• User setup and maintenance on various cloud-based portals:
• Assist other associates as workload dictates and perform other duties as required

Required Knowledge, Skills, and Abilities

• Open-minded with a can-do attitude
• Strong troubleshooting skills and ability to follow issues through to resolution
• Ability to maintain confidentiality of business, financial, and guest-related information
• Strong interpersonal skills and ability to work effectively with property teams, corporate staff, vendors, and ownership groups
• Professional communication skills (verbal, written, and phone etiquette)
• Ability to work in a fast-paced, high-energy, and demanding environment
• Strong time management, prioritization, and multi-tasking skills
• Working knowledge of computer systems, endpoints, and basic networking
• Ability to troubleshoot and resolve a wide range of technical issues
• Knowledge of computer repair and hardware components is a plus
• Basic understanding of how job duties impact company operations and financial performance
• Willingness to travel (up to 50% or more as required)

Education and/or Experience

• Bachelor’s Degree in Computer Science or Information Technology related field preferred
• Technology-related Associate’s Degree (including programs such as Delta Community College) or previous Military IT/network experience will be considered
• Equivalent hands-on experience or demonstrated technical ability may be considered in place of formal education

Experience or familiarity with:

• Microsoft 365, Azure Active Directory (Entra ID), Microsoft Active Directory, and/or Exchange Online environments
• SharePoint Online administration

Interest in developing skills in:

• Network and Security Administration (IP networking, firewalls, connectivity troubleshooting)
• Cybersecurity principles (certifications a plus but not required)
• PCI Compliance and secure system practices

Strong troubleshooting ability and hands-on technical aptitude are highly valued in this role

SELECTION GUIDELINES
Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None
​

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Rotate linen changing in accordance with extended stay schedule.
Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
Maintain kitchen suite in accordance with extended stay standards.
Check shower curtain for mildew, scum, and clean accordingly.
Properly replace linen and guest amenities as needed.
Clean and stock Suite Attendant carts and maintain in a presentable manner.
Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
Properly label lost and found articles and turn them in.
Report maintenance problems in guest rooms immediately.
Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
Maintain security for guests and property by keeping room doors locked at all times.
Work in laundry area as necessary.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
No previous required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times. 
Skilled in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Vacuum cleaner
Room Attendant/Suite Attendant cart
Laundry chute
Ozone Machine
Rollaway bed; sofa bed; baby crib
Dish washer
Oven
Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.       
No previous experience required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Complete “Service Fanatic” training within required time frame.
 Practice safety standards at all times. 
Immediately report any suspicious activities by guests or others.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

Laundry machines
Oasis dispensers
Ozone machines
Vacuum cleaner
Laundry cart
Laundry chute
Shelving on Wheels 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 20 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud.
Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
No previous experience required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required.The hotel operates 7 days a week, 24 hours a day.Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Complete "Service Fanatic" training within required time frame.
Practice safety standards at all times.
Immediately report any suspicious activities by guests or others.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

Laundry machines
Oasis dispensers
Ozone machines
Vacuum cleaner
Laundry cart
Laundry chute
Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Communicate with Manager regarding status of groups.
• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
• Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Register guests, assign rooms, & issue room keys.
• Make courtesy call to guests to assure their complete satisfaction with their room, etc.
• Schedule and make Wake-up Calls.
• Receive and transmit messages.
• Keep records of occupied rooms and guests’ accounts.
• Make and confirm reservations.
• Present statements to and collect payments from departing guests.
• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
• Implement, monitor and carryout guest honors program.
• Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
• Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
• Post grocery-shopping tickets.
• Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
• Posting charges and expenses to the folio for the meeting room for guests.
• Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
• Verify bucket-check against computer information.
• Count drawers, make deposit drop verified by witness, and run initials.
• Close and balance shift.
• Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
• Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
• May perform housekeeping and minor maintenance duties as needed or requested by management.
• Use empowerment to exceed associate expectations and resolve conflicts.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing and excellent telephone skills.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
• Flexibility to adjust work priorities as necessary.
• Practice safety standards at all times. 
• Computer skills required.
• Skill in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
• Immediately report any suspicious activities by guests or others.
• Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Multi-line telephone console
• Commercial coffee machine
• Ozone machines
• Vacuum cleaner; shop vac
• Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Operate the sales department within established sales expense budget.
• Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
• Initiate and follow-up on leads.
• Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
• Achieve and grow yearly topline revenues.
• Achieve and grow local account and global account partnerships.
• Seek out new business.
• Shift market share business from comp set hotels.
• Create accurate contracts.
• Communicate needs directly to hotel operations team to ensure guest satisfaction.
• Develop market mix of business and recognize top producers
• Grow and develop group business
• Conduct weekly sales meetings according to InterMountain Management standards.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Coordinate and prepare annual marketing plan.
• Assist the General Manager with the preparation of the annual hotel budget.
• Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

• Hotel experience/prefer hotel sales experience
• Proactive personality and work style.
• Self-starter and strong team member.
• Leadership skills.
• Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
• Excellent oral and written communication skills.
• Excellent organization skills.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Maintenance
Reports to: Chief Engineer; Assistant General Manager; General Manager
Direct Reports: None​

SUMMARY: 

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Perform, administer, and document preventive maintenance programs.
Respond to emergency situations on short notice.
Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders.
Responsible for safety and security of flammable and other maintenance items.
Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
Paints and makes minor repairs.
Monitors parking lot lights and exterior signs.
Responsible/Provide ongoing training for property based engineering personnel.
Perform, schedule, administer and document Suite Care rotation.
Responsible for upkeep of sports court, pool, and equipment.
Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
Work directly with the General Manager, AGM, and/or Chief Engineer to identify and accomplish all technical and/or skilled projects within the hotel including but not limited to the following:
Perform HVAC spring and winter inspections.
Assist in HVAC unit repair projects.
Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
With GM/AGM, implement and manage hotel key control.
Repair carpet and tile floor.
Minor roof repairs, painting projects, and exterior projects.
Pool/spa repairs.
With GM, identify skills needed for different projects and train technical people at property.
proper  records utilizing the computer system.
Proper administration of key control.
Maintain security for guests and property by keeping room doors locked at all times.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or Experience:

High School diploma or GED preferred.·  
Two years technical maintenance training or maintenance experience required.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Basic computer skills.
Know and understand guest needs and expectations.
Practice safety standards at all times. 
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures,etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.
Current and valid drivers license.
Other licenses as required (plumbing, electrical, etc.)
On-call status
Willingness and ability to respond to emergency situations on short notice.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.
Two to three years management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory control portal and daily selling strategies.
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
Current and valid driver’s license.
Over-night travel as necessary.
Professional behavior and appearance.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.